474 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how 474 collects, uses, stores, and protects the personal information of users in Malaysia. We respect your privacy and are committed to handling the information you provide in a transparent and secure manner.
Effective date: 1 January 2026. This policy applies to all users of the 474 platform in Malaysia.
Information Collected
When you register and use the 474 platform, we collect several categories of information to enable our services to function securely and efficiently.
Account Information
During registration, we collect your username, encrypted password, Malaysian phone number, and email address. This information is used to verify your identity and manage your account on the 474 platform.
Payment Information
All transactions on the 474 platform are conducted in Malaysian Ringgit (MYR). We record transaction details such as deposit amounts, chosen payment methods (TNG eWallet, Maybank2u, FPX), and withdrawal history. Full bank account numbers are not stored in our system — only the data necessary to verify and process transactions is retained, with appropriate encryption.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise the platform experience across various mobile devices and to help detect suspicious activity.
Platform Usage Data
We record in-platform activity including games played, bets placed, session duration, and user navigation. This data helps us understand how users interact with the platform and continuously improve our services.
Related Policy Links
How We Use Your Information
The information collected is used to process deposits and withdrawals in MYR, verify your identity at login, manage your account balance, and ensure all transactions are carried out accurately and securely. Without this information, we are unable to provide 474 platform services to you.
Device data and usage patterns are automatically analysed to detect unauthorised access attempts, fraudulent activity, and multi-account usage. This protects all 474 platform users from any form of abuse that could compromise fair play.
Aggregated usage data helps the 474 team understand which games are most popular, which areas of the platform need improvement, and the technical needs of Malaysian users. This analysis does not reveal the identity of individual users.
Cookies & Session Tracking
The 474 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
Essential Cookies
Session cookies are used to maintain your login status while you are on the platform. Without these cookies, you would need to log in again every time you navigate to a new page. These cookies do not store any sensitive personal information.
Analytics Cookies
We use internal analytics cookies to understand how users navigate the platform — the most frequently visited pages, time spent in each section, and common navigation paths. This data is stored within 474's internal systems and is not shared with external advertising parties.
You can manage cookie settings through your browser, but disabling essential cookies may affect your login functionality and session security on the 474 platform.
Data Storage, Security & Sharing
Storage & Retention Period
All 474 platform user data is stored on servers protected with industry-standard encryption. Active account information is retained for the duration of the active account plus 7 years after account closure, in line with applicable financial record-keeping requirements in Malaysia.
Non-identifiable analytics data is retained indefinitely for continuous improvement purposes. Once the designated retention period has lapsed, personal data will be securely deleted or anonymised.
Third-Party Sharing
474 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information is only shared under the following circumstances:
- Authorised payment processors for settling MYR transactions
- Legal requirements or valid court orders in Malaysia
- Technical service providers bound by strict confidentiality agreements
- Fraud investigations conducted in cooperation with the relevant authorities
User Rights & How to Contact Us
As a 474 platform user, you have certain rights regarding your personal information.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the 474 support team and will be processed within 14 business days.
If you find that the information we hold is inaccurate or outdated, you have the right to request a correction. We will update our records within 7 working days upon identity verification.
You may request the deletion of your personal data upon account closure, subject to applicable legal retention requirements. Data required for financial records will be retained for the stipulated period.
Privacy Policy Changes
474 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to active users via their registered email or in-platform notification at least seven days before taking effect. Continued use of the platform after any changes constitutes acceptance of the revised policy.
For enquiries related to privacy, your rights, or how we handle your data, contact the 474 support team via email at [email protected]. You may also refer to FAQ page for answers to frequently asked questions.
Contact the Privacy Team
Email: [email protected]
Operating hours: 24 hours a day, 7 days a week
Response time: 1–3 business days